All Nyquist C4000 software licenses are perpetual and do not expire (i.e., no annual license renewal fees). For three years after a customer’s initial purchase of a Nyquist C4000 system, Bogen will provide a Software Update Subscription (the “SUS”) for covered products free of charge. The SUS includes all new feature releases, maintenance releases, bug fixes, critical updates, and documentation updates. Please note that any hardware that may be associated with a new feature and is not currently owned by the customer will need to be purchased separately.
There is an option to purchase additional three-year extended SUS coverage plans to allow customers to keep their C4000 system up-to-date with the latest features, functionality and critical security updates after the initial three year period has expired. The extended SUS plan is available upon initial purchase of the Nyquist C4000 system or may be purchased separately at a later date at the customer’s option. When purchased in conjunction with a new system, extended software update subscription coverage commences upon the expiration of the initial free three-year subscription term. If SUS coverage is allowed to expire, additional lapsed coverage surcharges may apply in order to reinstate coverage.
All software updates are delivered by electronic download from the Bogen.com website resources section (http://www.bogen.com/c4000-resources/) and customers are responsible for downloading and installing any/all desired software updates while their SUS coverage is in effect.
NOTE: If a customer chooses not to purchase a subscription for software updates or otherwise allows their SUS coverage to lapse, the customer remains entitled to receive critical updates and full access to technical support by phone for their licensed software.
Nyquist C4000 System Software License (NQ-C4000SWL)
Nyquist C4000 Concurrent Call Software License (NQ-C4000CCL)
Nyquist C4000 Station Software License (NQ-C4000SSL)
Nyquist C4000 Text-to-Speech Software License (NQ-C4000TTS)—if purchased
Nyquist C4000 System Software - Automatic Failover License (NQ-C4000AFL)—if purchased
Nyquist C4000 System Software - Routines API License (NQ-C4000API)—if purchased
SUS pricing varies depending on the number of concurrent call software, station software, and/or text-to-speech licenses purchased by the customer. Please contact your Bogen Regional Sales Manager for pricing details.
The information provided above is just a high-level summary of the Nyquist C4000 Software Update Subscription program and is not intended to form any part of any contract or agreement. Please refer to the “Nyquist C4000 SUS Terms & Conditions” document for complete details.