NOTE: If you have purchased a Bogen product directly from a distributor, you must contact the distributor.
For Returns, Repairs, and Parts, contact:
Tel: 1-800-999-2809 Option 1
NOTE: For MediaMaster® or iQuest® products, call 1-888-334-7593
Authorized returns must be shipped, freight prepaid, to:
Bogen Communications, Inc.
4570 Shelby Air Drive, Suite 11
Memphis, TN 38118 U.S.A.
BOGEN COMMUNICATIONS, INC. TERMS AND CONDITIONS OF SALE
LIMITED WARRANTY AND EXCLUSION OF CERTAIN DAMAGES
1 - ACCEPTANCE. Bogen sells to authorized distributors/dealers only. All orders are subject to Bogenís approval and
acceptance at its headquarters in Mahwah, New Jersey, USA. Bogen does not agree to be bound by any terms and
conditions except those set forth herein and in its current price schedules, if any, and acceptance of this offer is
expressly limited to such terms. Shipment of products by Bogen will be on such terms and conditions and no
modification shall be affected by Bogenís acceptance of any purchase order or other forms containing additional or
different terms and conditions from those set forth herein. Possession of this price sheet does not constitute the right
to purchase Bogen products.
2 - PRICES. Prices and terms are FOB factory and are subject to change without notice. Orders calling for future
delivery will be billed according to the price in effect at the time of delivery unless otherwise agreed to by Bogen in
writing. Written quotations will automatically expire thirty days from the date issued and are subject to earlier
termination by notice. Prices shown do not include charges for special packaging which will be extra unless otherwise
All prices are for components only. Minimum billing is $100.00 per order. Labor charges, if any, will be
billed separately. Buyer shall reimburse Bogen for all taxes, excise or other charges which Bogen may be required to
pay to any government (federal, state or local) upon the sale, use, production or transportation of the products sold
hereunder. Bogen reserves the right to correct any typographical errors.
3 - TERMS OF PAYMENT; INTEREST. Regular terms to approved credit arc 2%/15, net 30 days. This 2% cash
discount applies only to customers with open credit terms with Bogen and does not apply to payment -in-advance
customers or credit card purchases. Payment terms are subject to change by Bogen at any time and from time to time.
If, in Bogenís opinion, the financial condition of Buyer does not justify shipment on standard terms of payment,
Bogen may require full or partial payment in advance. Bogen may charge interest on all overdue bills. Interest shall
be charged at a rate of 1.5% per month on all overdue bills.
4 - SHIPPING INSTRUCTIONS. Unless otherwise agreed by Bogen in writing, products are sold F.O.B. Bogenís
factory, freight collect and are subject to change without notice. In certain cases, freight charges may not apply to
distributor orders in excess of $4,000 or to contractor/installer orders in excess of $2,500 if order is for shipment from
Bogenís warehouse to a location within the 48 contiguous states using a carrier chosen by Bogen. Freight charge
exclusion will not apply to drop shipments by distributor -customers to non-distributor-customer owned locations,
premium or overnight shipments, collect or third-party billing. Contact Bogen customer service to see if your order
qualifies for freight exclusion. Unless otherwise specified, shipments will be by carrier of Bogenís selection and for
Buyerís account to carrierís platform nearest to Buyer. Methods and routing of shipment are at Bogenís discretion
unless Buyer supplies explicit instructions. All shipments are insured at Buyerís expense and made at Buyerís risk.
5 - CLAIMS RELATED TO SHIPMENT. Claims for loss, damage, shortages, delays or failures in shipment or delivery must be reported in writing by Buyer to the delivering carrier in accordance with federal ICC regulations.
6 - EXCUSABLE DELAYS. Bogen shall be excused and shall not be liable for any delay in the performance of any
order, or in the delivery or shipment of products, or for any damages suffered by Buyer by reason of such delay, if
such delay is caused, directly or indirectly, by Buyer's request, strikes, fires, wars, acts of God, subcontractor
default, shortages in labor or materials, inability to obtain labor or materials through Bogen's usual and regular
sources or at prices and upon terms commercially reasonable to Bogen, damage to plant, governmental regulations
or other cause similar or otherwise beyond Bogen's control. Bogen shall have the additional right, in the event of the
happening of any of the foregoing contingencies, at its option, to cancel this order or any part thereof without any
7 - PRODUCT RETURNS. In general, Bogen products are not returnable. However, Bogen may, in its sole discretion,
accept product returns for credit or exchange subject to the conditions of this Section 7. No products may be
returned to Bogen for credit or exchange without prior written authorization from Bogen. Authorized returns must
be shipped freight prepaid to Bogen at 4570 Shelby Air Drive, Suite 11, Memphis, TN 38118, USA. Each return for
credit or exchange must be accompanied by a Return Authorization form issued by Bogen. All products returned for
credit or exchange must be (a) returned within 60 days of original purchase and (b) in its original carton. All
products returned for credit or exchange are subject to a twenty percent (20%) restocking charge, plus all
transportation charges. Opened cartons and/or used or soiled products are subject to refusal and/or a used product
adjustment as determined by Bogen in its sole discretion. Custom made or branded products and products
manufactured to Buyer's specification are not subject to return for credit under any circumstances.
8 - CANCELLATION. Once an order is placed with and accepted by Bogen, such order can be cancelled only with Bogen's written consent and upon terms that will indemnify Bogen against loss in connection with such cancellation.
9 - BOGEN'S RIGHT OF POSSESSION. Bogen shall have the right, for credit reasons or because of Buyer's
default, to withhold shipments, in whole or in part, and to recall products in transit, retake same, and repossess all
products which may be stored by Bogen for Buyer's account, without the necessity of taking any other
proceedings, and Buyer consents that all the products so recalled, retaken or repossessed shall become Bogen's
absolute property, provided that Buyer is given full credit therefor. The foregoing shall not be construed as
limiting, in any manner, any of the rights or remedies available to Bogen under the Uniform Commercial Code
because of any default of Buyer.
10 - NO OFFSET. Any delivery not in dispute shall be paid for regardless of other controversies relating to other delivered or undelivered products.
11- CHOICE OF LAW. The laws of the state of New Jersey shall govern on all questions arising under this contract, without regard to its provisions relating to conflicts of law.
12 - ATTORNEYS’ FEES. In any suit or action brought to enforce these terms and conditions or to recover for any
breach of this contract, the losing party shall pay to the prevailing party reasonable attorneys' fees and all other
costs and expenses which may be incurred by the prevailing party. Notwithstanding the foregoing, in the event
Bogen shall refer this order to an attorney for collection. Buyer agrees to pay, in addition to any unpaid balance
due hereunder, all costs and expenses incurred in attempted or effecting collection hereunder, including
reasonable attorneys' fees, whether or not suit is instituted.
13 - CREDIT CARDS. In the event Buyer pays for product with a credit card and a dispute arises between the Buyer and Bogen regarding such products, Buyer shall resolve such dispute directly with Bogen and shall not involve the company which issued the credit card in such dispute.
Limited Warranty; Exclusion of Certain Damages
The Bogen products identified in this price list are warranted to be free from defects in material and workmanship for
two (2) years from the date of sale to the original purchaser; except for: (A) Nyquist appliance and devices (NQ-E7010,
NQ-E7020, NQ-E7030, NQ-P0100, NQ-GA10P, NQ-S1810CT, NQ-S1810WT, NQ-A2060, NQ-A2120, NQ-A2300,
NQ-A4060, NQ-A4120, and NQ-A4300), which carry a five (5) year warranty, (B) microphones, the Enhancer, the
BOMDMU, and the remote volume control panel (RVCP) which carry a one (1) year warranty; (C) Apogee Sound
AMT-12 and AMT-15 Speakers (and their accessories); CSUB, HFCS1, HFCS1B, HFCS1LP, HDCS1LPB and HFSF1
speakers; Pro-Matrix products; Advanced Input and Output Modules; amplifier back boxes (BBF and BBS); wall-mount amplifier door (WMAD); Easy Design and Easy Installģ speakers (except HS-EZ horns); and M-Class, Black Max,
Power Vector, and Gold Seal Series Amplifiers, which carry a three (3) year warranty; (D) CK10 cables, Metal-Driver Technology speakers, CORE Matrix products (and their accessories), and TBCR, which carry a five (5) year warranty;
and (E) 70V non-amplified horn speakers (including HS-EZ horns), which carry a lifetime warranty. Contact Bogen for
the duration of the warranty for any products not listed above. Any part of any Bogen product covered by this warranty
that, with normal installation and use, becomes defective (as confirmed by Bogen upon inspection) during the applicable warranty period, will be repaired or replaced by Bogen, at Bogen's option, with new or refurbished product, provided the
product is shipped insured and prepaid to: Bogen Factory Service Department, at 4570 Shelby Air Drive, Suite 11,
Memphis, TN 38118, USA. Repaired or replacement product will be returned to you freight prepaid. This warranty does
not extend to any of our products that have been subjected to abuse, misuse, improper storage, neglect, accident, improper installation or have been modified or repaired or altered in any manner whatsoever, or where the serial number or date
code has been removed or defaced.
THE FOREGOING LIMITED WARRANTY IS BOGEN'S SOLE AND EXCLUSIVE WARRANTY AND THE PURCHASER'S SOLE AND EXCLUSIVE REMEDY. BOGEN MAKES NO OTHER WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED AND EXCLUDED TO THE MAXIMUM EXTENT ALLOWABLE BY LAW. Bogen's liability arising out of the manufacture, sale or supplying of products or their use or disposition, whether based upon warranty, contract, tort or otherwise, shall be limited to the price of the product. IN NO EVENT SHALL BOGEN BE LIABLE FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS, LOSS OF DATA OR LOSS OF USE DAMAGES) ARISING OUT OF THE MANUFACTURE, SALE OR SUPPLYING OF PRODUCTS, EVEN IF BOGEN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
Products that are out of warranty will also be repaired by the Bogen Factory Service Department -- same address as above or call 201-934-8500. Returned products which do not qualify for warranty service, may be repaired or replaced at Bogen’s option with a previously repaired or refurbished item. The parts and labor involved in these repairs are warranted for 90 days when repaired by the Bogen Factory Service Department. All shipping charges in addition to parts and labor charges will be at the owner's expense. All returns require a Return Authorization number. For most efficient warranty or repair service, please include a description of the failure.
Products manufactured and labeled by other companies may be covered by warranties offered by such companies. Please call Bogen Customer Service or refer to product packaging for manufacturer's warranty for non-Bogen branded products.