Before returning products, please contact Bogen’s Technical Support department. Doing so may eliminate the need to send a unit back, saving you time and effort.
Returns
For products being returned for return/exchange (including an out-of-box failure*), you will need authorization to return the product and an RA number to receive proper credit/exchange. Contact the Customer Service Department at:
Tel: 1-800-999-2809 Option 1
E-mail:
Authorized returns must be shipped, freight prepaid, to:
Bogen Communications, Inc.
50 Spring Street
Ramsey, NJ 07446, U.S.A.
All credit/exchange merchandise must: be returned within 60 days of original purchase and in the original carton(s). All merchandise is subject to a 20% restocking charge. Opened cartons and/or soiled merchandise are subject to refusal and/or a used merchandise adjustment.
* NOTE: If you have purchased a Bogen product directly from a distributor, you must contact the distributor.
For products being returned for repair, whether in or out of warranty, you will need authorization to return the product and an RA number to have it inspected and/or repaired. Factory Service Department hours are 8:30 a.m. to 4:00 p.m. (EST), Monday through Friday.
Tel: 1-800-999-2809 Option 3
E-mail:
Items for repair and/or warranty service must be shipped, freight prepaid, to:
Bogen Factory Service Department
50 Spring Street
Ramsey, NJ 07446, U.S.A
Products and repairs that are within the limits and terms of each product’s specific warranty will be repaired or replaced at no charge.
Products that are out of warranty will be repaired by the Bogen Factory Service Department. The parts and labor involved in these repairs are warranted for 90 days. A flat rate for the repair will be provided when you call for your RA number. This flat rate includes includes parts, labor, and return shipping via UPS Ground service ("Red" and "Blue" rush shipping available at additional cost).
NOTE: For iQuest products, call 1-888-334-7593
Parts Department hours are 8:30 a.m. to 4:00 p.m. (EST), Monday through Friday.
Tel: 1-800-999-2809 Option 3
E-mail:
The Bogen products identified in this catalog are warranted to be free from defects in material or workmanship for two (2) years from the date of sale to the original purchaser; except for: microphones, and the remote volume control panel (RVCP) which carry a one (1) year warranty; M-Class, Black Max, Power Vector products, Gold Seal Series amplifiers, Advanced Input and Output Modules, amplifier back boxes (BBF and BBS), wall-mount amplifier door (WMAD), Easy Design and Easy Install(R) speakers, HFCS1 speakers, Pro-Matrix, and ProHold(TM) Series products, three (3) years; cable kit (CK10), NEAR(R) products, tile bridge support ring (TBCR), five (5) years; and 70V non-amplified horn speakers, which carry a lifetime warranty. Other conditions apply. Contact Bogen for further information. This limited warranty applies only to Bogen branded products. Products manufactured and labeled by other companies may be covered by warranties offered by those companies. Please refer to the product packaging for details of third-party warranties.
THE FOREGOING LIMITED WARRANTY IS BOGEN'S SOLE AND EXCLUSIVE WARRANTY AND THE PURCHASER'S SOLE AND EXCLUSIVE REMEDY. BOGEN MAKES NO OTHER WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED AND EXCLUDED TO THE MAXIMUM EXTENT ALLOWABLE BY LAW. Bogen's liability arising out of the manufacture, sale or supplying of products or their use or disposition, whether based upon warranty, contract, tort or otherwise, shall be limited to the price of the product. In no event shall Bogen be liable for special, incidental or consequential damages (including, but not limited to, loss of profits, loss of data or loss of use damages) arising out of the manufacture, sale or supplying of products, even if Bogen has been advised of the possibility of such damages or losses.
12/2006
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